The customer portal for residents with a Swan tenancy is no longer accepting new registrations. 

You can no longer use the portal to request a repair. Please fill out an online repairs form or phone 0800 783 2768. 

Live Chat is also no longer available and any requests you make using this function will instead be emailed to us - you will not get a reply in real time.

We are also changing the way you pay and manage your home, from 1 April 2025. 

Find out how else you can make a payment or speak to a member of our team.